Jellycat Cara Charismatic Cat Soft Toy Retired
Moulin redy Les Parisiennes Doll
Shrek Donkey DreamWorks Pillow Pets 18 inch Soft Toy Teddy Plush Cuddly Velcro

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

Hansa Sitting Wolf 4291 Plush Soft Toy Sold by Lincrafts Established 1993
NEW Jellycat Medium Fuddlewuddle Unicorn Soft Toy Baby Comforter White BNWT
Hansa Snow Rabbit 4672 Plush Soft Toy Bunny Sold by Lincrafts Established 1993
MARKS AND SPENCER M&S BEIGE LIGHT BROWN mink BUNNY RABBIT 7841 415 SOFT HUG TOY

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Hansa Whale Shark 6508 Plush Soft Toy Sold by Lincrafts Established 1993
Weebok Reebok Promotional Soft Toy Plush
Goodness Gang Coop Soft Toy Fruit Veg Vegetables Bundle X 17

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Jellycat Medium Dot White Cream Bashful Bunny Rabbit Soft Toy Comforter Spotty

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Jellycat Small Bashful Blake Bunny Rabbit

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

Kidrobot Spyro The Dragon Hug Me 16 Vibrating Plush

Great Dane miniature collectable plush soft toy - Kosen Kösen - 6010 - 22cm
Wolf collectable plush realistic soft toy by Hansa - 44cm - 4292

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

NEW Kaloo bluee Denim Bunny Rabbit Maxi Doudou Comforter Soother Baby Toy BNIB

Trusted by more than 9,000 businesses in 140 countries.

Jellycat Kara Bashful Bunny Rabbit Special Edition Soft Toy Grey NEW
Jellycat Special Edition Queenie Bashful Bunny Rabbit Soft Toy Bright Pink
MAILEG Collectable No. 1 Classic Sitting Mellow TEDDY BEAR 23 cm NEW

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

Ragtales Coco The Poodle Pull Along Dog With Pink Lead & Wheels In Display Box
NEW - SOUTH AFRICA FLAG - Teddy Bear - Cute And Cuddly - Gift Present...

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

Jellycat Special Edition Floral Betsy Bunny Rabbit Dress Soft Toy Comforter NWOT
Vintage Chad Valley Teddy Bear Sleep Tight Cuddle Club
Maileg - Medium Bunny Rabbit - Boy Bredher - Floppy Eared Rabbit - 46cms

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

The Puppet Company - Hideaway Puppet - Tawny Owl Family with 3 finger puppets
Taffy the Mouse - Large toy (25cm) +Medium toy (20cm) + keyring bag charm (15cm)

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

Hansa Chesnut Horse 4949 Plush Soft Toy Pony Sold by Lincrafts Established 1993
NEW Jellycat Medium Bashful Honey Bunny Rabbit Baby Soft Toy Comforter BNWOT

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

Wild Republic 19327 53cm Little Biggies Orangutan Plush Toy - 24 Softcm
Hansa Prowling Tiger 4060 Plush Soft Toy Sold by Lincrafts Established 1993