1 200 British Airways 737-3Q8 G-Lgtg LCAV2733009 New
01517 Trumpeter 1 35 Model Railway Gondola High Sides Uncovered Goods Train Kit
Trumpeter 1 35 Soviet MT-LB 6M

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

Mirage Hobby Plastic Model Kit 1 48 Military Airplane Halberstadt CL 2
Play Arts Kai - Metal Gear Solid Peace Walker Pupa
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Tucano T1 Raf Resin Kit 1 48 JPACRK4805 New

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Tamiya Kawasaki Ninja H2 R H2R 1 12 Kit 14131 motorcycle moto motorbike
Hobby Boss 1 35 mm ShkH DANA vz.77
02235 Trumpeter 1 32 Model Plane Messerschmitt Me 262 A-1a Fighter Bomber Jet

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

ITALERI Aircraft Model 1 72 MC-130E Hercules Combat Talon I Hobby 1369 T1369

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Bandai HG 1 100 GN-0000 + GNR-010 00 Raiser

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

Dragon 1 3 5 6641 Solid pz.kpfw.iii (5cm) H, sd.kfz.141, Early Production

J-7B Fighter 1 48 Scale Kit PBTM02860 New
Roman Battle Ship Special Edition Academy 1401 1 72

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

Bandai MG 1 100 MG-113 MS-06R-2 Zaku II Ver.2.0 Johnny Ridden

Trusted by more than 9,000 businesses in 140 countries.

Trumpeter 1 350 Russian Cruiser Varyag
Bandai MG 1 100 MG-026 MSZ-010 ZZ Gundam
Diecast Avro Anson Mk1 RAAF, AW665 PP.B 71 Sqn. 1 72 Scale JP72AA005 New

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

Diecast DH82 Tiger Moth RAF, K2585 32 Squadron 1 72 Scale JP72TM005 New
Physical Stirling Engine Kits Twin Flywheel Steam Heat Motor Educational Toy

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

64280 TAMIYA MASTER MODELLER AUTOBIOGRAPHY 64304 PUBLICATIONS MODEL BOOK
Tamiya 1 24 Mercedes Benz C-class DTM TABAC-ORIGINAL SONAX model kit
Bandai MG 538048 GUNDAM Shin Musha Gundam 1 100 scale kit

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

C329 LUFTWAFFE EMMA, Sol of Korea, Resin Figure model 200mm, Brand NEW
1 72 plastic model kit by TRUMPETER - TUPOLOV Tu-144MR Bear -j

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

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Bandai 197751 Macross Delta VF-31J SIEGFRIED 35th Anniversary 1 72 Scale Kit

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

AUSTRALIAN MADE 1 43 Scale HUNTER HUSTLER RESIN KIT LIMITED TO 30 WORLDWIDE
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