Tamiya 61078 Nakajima Night Fighter Gekko Type 11 1 48 scale plastic model kit
COB04806 - Cobi - World War II - 1 144 Gato Sub, SS-238 (670 Pcs)
Eduard Limited Edition 1 48 Vietnam MiG-21PFM Aircraft Model Kit

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

FURY RESIN CREW 1 35 Scale Resin figures WW2 US FURY tank crew (5 figures)
TRU01586 - Trumpeter 1 35 - Krupp Ardelt Waffentrager 105mm leFH-18
IBG Models 35 Scammell Pioneer R100 Artillery Tractor
MODEL KIT HBB83842 - Hobbyboss 1 35 - Soviet T-35 Heavy Tank - Before 1938

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Revell 1 72 UC 64A Norseman
Hobbyboss 1 35 scale model kit HBB83867 - Leopard 2A4M CAN
Czech Master Resin 1 72 de Havilland Sea Vampire Predotype

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

1 35 SCALE JGSDF Type 75155mm Self-Propelled Howitzer TRU05577 - Trumpeter

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

MIN35140 - Miniart 1 35 - Ya-12 Soviet Artillery Tractor (Late)

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

Miniart 1 35 GAZ-AAA With Shelter

Hasegawa 1 24 1987 Nissan Skyline GTS-R R31 HC29
MIN35106 - Miniart 1 35 - British Tank Valentine Mk.V

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

Revell 03060 leopard 2 A6 1 35 scale.

Trusted by more than 9,000 businesses in 140 countries.

MG TA or TB Midget 1 43rd scale white metal kit by K & R Replicas
Amodel 1 72 Ilyushin Il-14М (Late Version) Crate
Breyer Classic Imaginative Play Collectable Horses - Sport Horse Family

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

TAMIYA 24292 Ferrari FXX 1 24 Car Model Kit
Eduard 1 32 F-15C Eagle Big-Ed set for Tamiya

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

Academy 1 48 F-15I Ra'am
WORLD OF TANKS WORLD WAR II COBI 3010 CENTURION TANK MODEL
VERY RARE PB MODELS LANCIA FLAMINIA CONgreenIBLE KIT UNMADE IN BOX MADE IN ITALY

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

Eduard Photoetch 1 72 - Mer King Har.3 Mk.43 Int. (airfix)
WARS Normandy house in ruins kit 1 35

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

Bandai Hobby FORCE IMPULSE GUNDAM 1 100 MG Model Kit
Meng Model 1 35 TS-018 Soviet TS-10M Heavy Tank

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

Ensemble Cadeau Heller 1 72 - Eurocopter Ec145 Sécurité
Tamiya 35346 US M4 A3E8 Sherman Easy Eight Euro Vehicle Model Kit Scale 1 35