Italeri 1 72 Bastogne December 1944 Diorama Set
Orc Warrior resin model kit without base
Laser cut wood wooden Model Volkswagen Camper VW Bus Floral 3d puzzle Kit

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

Hasegawa Fiesler Fi156C Storch kit rare
1 35 scale WWII Panther Ausf.D Sd.Kfz.171 model kit by TAKOM with Clear Options
Dragon Tiger 1 35 6406 Pz.Kpfw.VI Ausf.E late prod. With Extras
Heller 1 35 AMX30 B2 Operation Daguet Tank Upgraded Model Kit

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

Italeri MV Agusta 500 cc 4 Cylinders 1964 1 9th Scale Plastic Model Kit
EBBRO 20001 Lotus Type 72c 1970 1 20 Car Model Kit Tamiya E001
Andrea Eisernes Kreuz German HG Panzer Officer 1943 WW2 1 16th Unpainted kit

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

Bartini Beriev BBA-14 Soviet Experimental Hydroplane 1 72 scale RARE & WEIRD

A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

Heller 1 400 Task Force Ravisizement a la mer 3 vessels in one kit,complete.

Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

SIX MILLION DOLLAR MAN TEETH of TERROR Model KIt DENYS FISHER 1975 Bionic SEALED

Revell 1 48 B17F Flying Fortress
Mini Mamoli Captain Morgans 1 135 Scale Wooden Model Boat Kit

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

Mach 2 1 72 Bristol Britannia BUA British United GP098

Trusted by more than 9,000 businesses in 140 countries.

Eduard Bigsin 1 32 - Mosquito Fb Mk.vi Engines - Edb632090 Brassin 132 Mkvi
Terminator 2 T-800 Endoskeletons & Diorama 1 32 Pegasus Hobbies Plastic Kit 9017
Takom 1 35 Scale German Feld-Umschlag-Gerät FUG 2.5T Forklift Military Kit

“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

Hobby Boss 1 350 French Navy Battleship Voltaire
Revell 1 32 F-15 D E Eagle

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

Vintage AIRFIX 1 72 Hawker Hunter F6 Type 2 Bagged Kit 1959 Model Kit No.
Eduard 8207 1 48 Messerschmitt Bf 110F Professional Level Kit - Inc. Etch + Mask
Shed 2PMBASCWS200 1 32 Farm Buildings Barn

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

Full Armor ZZ (Gundam) Bandai Model Kit
1 35 SU-85 SOVIET SELF-PROPELLED GUN MOD.1944 EARLY PRODUCTION. INTERIOR KIT

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

Tamiya 1 35 JSU-152 Russian Self-Propelled gun Plastic Model Kit
Meng TS-028 1 35 Russian T-72B3 Main Battle Tank

World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

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Special Hobby 1 32 H-75 Hawk Sussu over Finland