Mitsubishi Lancer Evo X (Nurburgring Taxi 2007) Diecast Model Car MOC115
Vitesse 1 43 Scale 008 Fiat 500 1957 + Scooter Just Married Light bluee model car
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Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful.

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Scania Car Transporter Green Tiger 1 76 Scale Oxford 76SCT004
Corgi VA25005 Mini Cooper S Ltd Edition No. 0005 of 5000

Messaging

Look and feel matters

Replace robo-emails and ticket numbers with emails that were clearly sent by a real person. Fast, friendly, and above all, customer-first.

More about the help desk

A Franklin mint scale model of a 1989 Ferrari F40. no Box no paperwork
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Maxichamps 940012121 Audi Sport Quattro 1984 White 1 43 Scale

Chat

Connect with customers

Beacon is your all-in-one customer companion, making help docs, messaging, and chat available right on your website.

More about Beacon

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A chatbot that helps

Help Bot won't waste your customer's time. It's only there to connect you with a real person.

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Give customers a choice

When chat is available, customers can reach out using the channel that works best for them.

Reporting

Look smarter in meetings

Intuitive, built-in reports make for valuable “aha” moments with your team and your boss. No coding or customizations required.

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Porsche 911 S (2012) Diecast Model Car 940060220
Minichamps 1 43 Scale - 431 028739 BMW Z8 Cabriolet 1999 Crema Diecast Model Car

Integrations

Connect Help Scout with all the things

Explore 50+ integrations that make your day-to-day workflow more efficient and familiar. Our extensive developer tools might also strike your fancy.

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Trusted by more than 9,000 businesses in 140 countries.

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OXFORD 76SCT0071 76 SCANIA CAR TRANSPORTER ROBINSONS AUTOLOGISTICS
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“We don't take ourselves too seriously, but seriously enough to ensure we're creating the best product and experience for our customers. I feel like Help Scout does the same.”

Amy, VP of Customer Experience

TeamSnap

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“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Kristin, Head of Customer Support

Basecamp

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Norev Models 1 43 Scale Diecast Model Car 570949 - Simca Aronde - bluee

“I’m not sure how I would be able to do support - at Zapier or anywhere else - without Help Scout.”

Hoon, Customer Support Pro

Zapier

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Top Model 1 43 Scale Model Car TMC008 - Ferrari Daytona Le Mans 1972

Our people make the difference.

We’re an extension of your customer service team, and all of our resources are free.

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World class 24x6 Support

These friendly and knowledgeable folks are available via email and chat.

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JADA 1 24 Scale 97212 - Fast & Furious Model Car - Brian's Nissan GT-R R35